Practical and legal notes

Banks repeatedly warn customers never to share OTPs. Sharing an OTP under deception can still leave a criminal investigation path against the fraudster, but it does not guarantee reversal of transfers. Preserve call details, numbers, and transaction logs.

Applicable PECA provisions

Links open LawHub’s National corpus text for PECA 2016. Read the full section before relying on a short label.

Evidence checklist

  • Caller number, time, and summary of what was requested
  • OTP SMS timestamps matching unauthorized transactions
  • Any remote-access app install prompts or screen-share session IDs

Practical next steps

  1. Contact the bank fraud desk immediately.
  2. Secure the SIM and linked apps (SIM-swap risk).
  3. Compile evidence for an official cybercrime complaint if advised.

Related cybercrime topics

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Sources & provenance

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